All Systems Operational
Uptime over the past 90 days. View historical uptime.
Engagement: Airship Operational
90 days ago
99.99 % uptime
Today
Engagement: Web Viewer & Devices Operational
90 days ago
99.58 % uptime
Today
Engagement: Asset Processing Operational
90 days ago
99.99 % uptime
Today
Engagement: Value Platform ? Operational
90 days ago
99.93 % uptime
Today
Intelligence (formerly InsightSquared) ? Operational
90 days ago
100.0 % uptime
Today
Coach (formerly ExecVision) ? Operational
90 days ago
99.63 % uptime
Today
Dooly Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Insights Analytics and Share Emails Delayed
Resolved - We have cleared the backlog. Analytics processing and email notifications should be back to normal.
Nov 19, 12:45 CST
Investigating - Insights analytics and share emails are currently delayed. We are working on identifying the source of the problem.
Nov 19, 11:57 CST
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Permission issues
Resolved - This incident has been resolved.
Nov 14, 12:27 CST
Monitoring - A fix has been deployed and we monitoring the situation.
Nov 14, 11:38 CST
Update - We are continuing to investigate this issue.
Nov 14, 09:10 CST
Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Nov 14, 09:07 CST
Update - We are continuing to investigate this issue.
Nov 14, 07:47 CST
Investigating - We are seeing issues authenticating SFDC and Value, potentially related permission issues in the engagement system and we are investigating.
Nov 14, 07:40 CST
Failures loading in Chrome
Resolved - This incident has been resolved.
Nov 14, 09:10 CST
Monitoring - We've deployed fixes and are now monitoring the system.
Nov 13, 14:57 CST
Update - Google released a new version of Chrome that unfortunately has incompatibilities with major parts of our web site. We are continuing to work through the issues and there may be some mild disruption across all browsers as we deploy fixes. We apologize for the inconvenience and want to update our customer base that we are working through the issues as quickly as we can.
Nov 13, 14:24 CST
Identified - We've identified the issue and we're rolling out updates to affected services.
Nov 13, 10:03 CST
Investigating - There are sporadic reports of Mediafly services not loading in the latest release of Google Chrome. We are investigating and advising customers stick to the previous version for now.
Nov 13, 09:16 CST
Nov 13, 2024
Nov 12, 2024
Delays processing content view data
Resolved - The processing backlog has been cleared.
Nov 12, 10:13 CST
Investigating - There's a backlog processing convent view data. This may result in some delayed analytics and email notifications. We have identified the underlying cause and are working on a fix.
Nov 12, 09:24 CST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Capacity Issues Processing Video
Resolved - This incident has been resolved.
Nov 6, 02:54 CST
Monitoring - We are currently being throttled by Amazon Web Services. This is causing delays and errors processing video. We are monitoring the situation and waiting for Amazon to resolve the underlying issue.
Nov 5, 14:48 CST
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