Partial Document Ingestion Outage for Search

Incident Report for Mediafly

Resolved

We think the impact from the issue is over.

Posted Aug 03, 2026 - 12:00 CDT

We discovered an issue with asset processing, that could affect a small fraction of document search requests. We are investigating.

Posted Aug 03, 2026 - 11:08 CDT

We have identified the underlying problem and have deployed a fix. We are now auditing for any missing data that needs to be back filled.

Posted Jun 22, 2026 - 10:38 CDT

We are seeing increased error rates in our intelligence product affecting a subset of users. We are investigating.

Posted Jun 22, 2026 - 08:19 CDT

This incident affected: Engagement: Asset Processing and Intelligence (formerly InsightSquared).